The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Factual. Given some tools which should help in both work & private life
Very engaging. Not a trivial subject as it’s very important. Some great advice and techniques …
Very informative and helpful with understanding the public more