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Steven was great. Very informative and created a relaxed environment
Learnt a lot about how to address certain situations, the trainer Steve did a really good job on presenting the course and explained things very well
Very well presented and thorough about different ways you could deal with different solutions to calm and diffuse a vary in possible situations
Great Course, very interesting and good discussions
An enjoyable course giving me a lot to think about and put into practice when out and about.