The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Showing 11–20 of 159 reviews
The course was taught very well and very easy to follow and understand with helpful information
Trainer was great, very knowledgeable and interesting
Eamon is a great teacher. Learnt everything that we need to know in a calm slow manner.