Highways Conflict Resolution 1 day Training Course Reviews

This training is timely and effective in my field of work and l am happy to apply what I have learned

Informative and has made me aware of different things possible to change outcomes of situations

Good refresher on conflict management for all situations where interaction with members of the public is required

Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.

Enjoyed Very well presented

Presenter was very professional and explained things efficiently and clearly.

Very knowledgeable and easily understood

Really good trainer/instructor very professional and had loads of knowledge and a great bloke

Really good and informative course would recommend

Engaging course with lots of examples. Clear and easy to follow advice to de escalate situations and manage conflict.