Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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Showing 11–20 of 111 reviews
Great Course, very interesting and good discussions
An enjoyable course giving me a lot to think about and put into practice when out and about.
Good course very informative, Mark was brilliant helping us through
Good course very eye opening. Mark was really good, Thanks