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Great course, I personally found it very knowledgeable
This training is timely and effective in my field of work and l am happy to apply what I have learned
Informative and has made me aware of different things possible to change outcomes of situations
Good refresher on conflict management for all situations where interaction with members of the public is required
Course was detailed in best practice’s to de-escalate angry members of the public or difficult customers. Course trainer was very knowledgeable and good.
Presenter was very professional and explained things efficiently and clearly.