The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Showing 41–50 of 159 reviews
Course was very informative and trainer Mark Winter, explained everything perfectly and professionally.
Great course, I personally found it very knowledgeable
This training is timely and effective in my field of work and l am happy to apply what I have learned
Informative and has made me aware of different things possible to change outcomes of situations