Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
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Showing 41–50 of 111 reviews
Engaging course with lots of examples. Clear and easy to follow advice to de escalate situations and manage conflict.
Interesting course relevant to what we do on the highway
Brilliant way of providing the course and explained very well.