The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Showing 51–60 of 144 reviews
Really good trainer/instructor very professional and had loads of knowledge and a great bloke
Really good and informative course would recommend
Engaging course with lots of examples. Clear and easy to follow advice to de escalate situations and manage conflict.
Interesting course relevant to what we do on the highway
Brilliant way of providing the course and explained very well.