Practical guidance on de-escalating conflict is the course’s standout strength, with attendees valuing clear advice, varied scenarios and different ways to manage difficult situations. They describe the trainers as knowledgeable, professional, calm and engaging, creating a relaxed, conversational environment with useful discussion and examples. The course is easy to follow, well paced and relevant to highway and public-facing work, giving attendees ideas they can apply in daily roles and helping them recognise potential conflict earlier.
Generated from recent reviews; may not reflect every review
Showing 61–70 of 111 reviews
Great course. Trainer was excellent easy to listen to and explained things well
Course was great, Mike was great also. Very interesting person and makes sense why he runs this course.
Trainer full of knowledge and very engaging. Brilliant course