The course’s practical focus on de-escalating conflict stands out, with attendees valuing clear advice, varied scenarios and examples for handling difficult customers and members of the public. They describe knowledgeable, professional trainers who explain concepts calmly, conversationally and thoroughly, creating a relaxed, engaging discussion. The content is easy to follow, relevant to highway and daily roles, and gives them ideas they can apply at work.
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Showing 71–80 of 159 reviews
Good awareness of potential conflict. Helped cement things already aware ok.
Mike is a class man, knows a lot and very informative about conflicts resolution! Very engaging and flows very well
Really helpful and informative session with our trainer.
Great course. Trainer was excellent easy to listen to and explained things well