Conflict Management and De-Escalation Skills reviews

4.8 (324 reviews)
AI summary of reviews

The trainer’s real-world experience anchors clear, calm and engaging teaching, with relatable examples that help attendees understand conflict, de-escalation and managing aggression. They value the interactive format, including videos, breakout discussions, scenarios and opportunities to share experiences, alongside practical techniques that transfer directly to demanding workplace roles and build confidence. Materials and explanations are easy to follow; some attendees would welcome more in-person role-play for additional practice.

Trainer expertisePractical techniquesInteractive delivery

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Michael W · 12 Jun 2024
Adam J · 12 Jun 2024
Keith M · 12 Jun 2024
Daniel A · 25 May 2024
David G · 23 May 2024
Trish M · 16 May 2024
Brian R · 14 May 2024
Shea H · 13 May 2024
Solomon A · 08 May 2024
Milind S · 08 May 2024