Happy Reviews

very interactive and informative. Paul is easy going and have the time to show and teach this course well. I like the way he has a demo for you to be able to put into practice what you learn. this is the plus plus feature for me as often time you do a course and forget. by doing the practice during the course I think this course sticks better.

The trainer was very patient as I felt a little out of my depth initially but she did persevere and I did actually digest the lessons!, thank you

Sal is a very good trainer, Explains and demonstrate very good

I really enjoyed the course, one of the best ones I have attended.

Good content and a lot to follow up on

Really informative

As with all learning the proof will come down to the application of the learning

Overall a very interesting course to understand the best approaches to managing poor performance.

Adele was lovely and provided a great training day. She really was interactive and detailed in her explanations which was so useful.

Ian Meekums, Senior HR Adviser, observing. I think use of Jam slide was fantastic. Behaviour Improvement might be better termed around Performance Improvement, accepting behaviour corresponds to performance, however it may be confusing that poor behaviours (rudeness) are disciplinary issues ref our behaviour code. The House often puts in place a performance improvement plan in the informal stage, ideally this could be an element to cover. How or what questions excellent. Transactional analysis - great video Better example for the script?…..meeting x, thought we agreed you be on time , i'm confused…. this example could do more to manage fear/intention, Also, lateness more likely to be conduct than performance, accepting it can straddle both but traditionally a disciplinary matter (cant do vs wont do) Paul Gapper is excellent. Nothing in this feedback is a reflection of him, but perhaps a reflection of what the House has asked to be delivered.