Happy Reviews

Very well laid out course and a good refresher

I was down to observe the training however I did participate and from a personal point of view it has really helped me in terms of thinking about how I can advised managers on my role as well as how I may need to adapt when having my own conversations.

very good session that focused the setting of discussions

A very interesting course delivered in a professional, friendly manner. Didn't realise half the functions that could be utilised on Teams!

Some very helpful insights in remote working, with tools that could prove extremely helpful.

Ian Meekums, Senior HR Adviser, observing. I think use of Jam slide was fantastic. Behaviour Improvement might be better termed around Performance Improvement, accepting behaviour corresponds to performance, however it may be confusing that poor behaviours (rudeness) are disciplinary issues ref our behaviour code. The House often puts in place a performance improvement plan in the informal stage, ideally this could be an element to cover. How or what questions excellent. Transactional analysis - great video Better example for the script?…..meeting x, thought we agreed you be on time , i'm confused…. this example could do more to manage fear/intention, Also, lateness more likely to be conduct than performance, accepting it can straddle both but traditionally a disciplinary matter (cant do vs wont do) Paul Gapper is excellent. Nothing in this feedback is a reflection of him, but perhaps a reflection of what the House has asked to be delivered.

Good content and a lot to follow up on

Really informative

As with all learning the proof will come down to the application of the learning

Overall a very interesting course to understand the best approaches to managing poor performance.