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Well presented, looked at different style of writing and went through exams questions at the end.
i learned a lot in regards to body language, the way you speak, voice and such things like the glasses use which i never thought about in this role
The course was very informative, and I learned a lot from it. Danielle is a really lovely person and a great trainer. She is very warm and welcoming, her style of delivery of the subject matter is very engaging, and she has a good sense of humour too. I know I will now be more confident in my knowledge and skills going forward. Thank you!