Showing 31–40 of 51 reviews (3 star)
The course over ran and did not finish until after 5pm which is late for a Friday and a London course. We were advised it would finish by 4.30pm.
I expected to receive some form of confirmation that I attended this course. A certificate or similar to add to my training file.
Response: Hi Ajay, CPD certificate will be sent to you today. We send them out after the course as not everyone attends or needs one and we don't want to chop down more tree's than we need to ! Regards, Nick
Would appreciate notice in advance when the venue for this course is changed at the last minute.
Course was interesting but the content was not as expected- felt that it was more 'understanding difficult customers' than 'managing difficult customers'.
The course seem to dwindle out throughout parts of the day, as the first stage up until the break was good, then it was slow starting again before lunch, and really only picked up again a few hours later. I felt this was due to the stages in the break, as they occurred when team events had finished, as opposed to during it, so when the sessions restarted it was a bit like changing lessons in a school day. The content was good, as was the hand-outs. I just felt it lacked a bit of structure.
Response: Hi Anthony Thanks for taking the trouble to let us have your feedback on the course. I'm glad you found the content good but disappointed that you felt the structure could have been better. We will take your comments on board when planning the next course. Thanks, Nick