Chartered Insurance Institute (CII) Reviews

The course was helpful in terms of presenting an overview of motor claims, there were differing levels of experience and knowledge within the room so it would always of been a challenge to pitch perfectly. My only real issue is that the presenter seemed to have not been overly familiar with the format and there were long pauses as they obviously reviewed the slides and notes, this led to a lack of natural flow. Some of the case law was also incorrect and when challenged on the interpretation of some of the information there was no definitive response which sometimes led to confusion.

Although the content was highly useful, ideally this course needed to be taught over a 2 day period due to the intensity and sheer volume of information to go through. Examples would have made this more useful and brought to life what we were learning about.

the tutor was a stand in and by his own admission did not know the majority of the material, so a lot of revision for most of us

Didn't flow very well from one section to the next - could be because the tutor was using someone else's presentation

Very knowledgeable guy, really knows his content - don't know if he could read the room especially when energy levels were dipping

I didn't feel I learnt very much and too much time was spent on exercises which didn't relate to the training topic - an hour's course would have been more appropriate

The tutor was very knowledgable around the material, I really struggled keeping up with the delivery. I believe this is due to using a colleges slide deck rather than his own prepared one. At times the course was a little fragmented with jumping around different sections and elements

Might be nice to make covering some of the dryer topics a little more interactive

The course was too long for the content. Too many slides. Insufficient content on cyber fraud risks and prevention.

The tutor provided interesting insights into the insurance market. However, he kept referring to Tokio Marine Kiln from a Lloyd's perspective and not to Tokio Marine HCC. Also his slides had information on the Tokio Marine Kiln syndicates set-up and nothing on Tokio Marine HCC, so were not relevant to our part of the organisation.