Chartered Insurance Institute (CII) Reviews

The trainer was very good at tailoring the course to the right level and encouraging us to engage with the course content.

I found that it wasn't well found, a little more information on where the training was would of been more helpfully. However, everything else i thought was really good :)

I tried to obtain the trainers details the afternoon before the day of the training course. I had to leave early from the training course to attend a work related event in the evening and I thought it would be polite to give notice to the trainer. When I phoned to obtain the number from the event organisers I was told that they didn't know who the trainer was (!?) and they couldn't give me the number. This along with other issues we have faced doesn't fill me with confidence at the organisation of these events This should have no reflection on the trainer or the course itself, which I found helpful and informative

Very informative and educational. I enjoyed this course and the small group allowed for detailed discussion.

The day was as I expected, an intro to the technical side of policy wordings so it's hard to jazz that up but it was certainly helpful, effective and run with common sense and an inclusive approach by Steve. I liked the small groups as I had been an expecting quite a packed classroom but I certainly agree it is easier to manage and learn in the environment we were in.

I thought Dave Hole was a very engaging and skilled leader for the course and I doubt it would have been as successful or interesting without him.

The smaller group was much more personal and real life situations were able to be used to talk through examples of particular situations in the office. It was a lovely group as there was enough time for group discussion.

We were originally sent to the wrong address (the AXA building) and only found our way to the right address thanks to the lovely receptionist at AXA who contacted you to find out what was actually happening. I have since had further joining instructions from you confirming the AXA building as the location for future training. This isn't possible as they moved on 21st August. This wouldn't have been rectified if we weren't chasing for updates. When we actually arrived at the correct destination it was discovered that food hadn't been ordered. I'm assuming someone got on the phone and the food was eventually arranged but the organisation was very poor. Sarah was a brilliant trainer, explained things clearly and thoroughly. She was the saving grace of the entire day and none of this feedback should reflect on her. All I can say is that I'm very disappointed and would be reluctant to go on further training. I don't know Leeds very well and to turn up and not know whether I will have been directed to the incorrect location is worrying.

Course content could have benefited from some real life claims examples and case studies

Very Good course although I was the only attendee.