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Supportive Solutions Reviews
Megan D, 03 Dec 2020
Very clear and helpful with questions we had.
Ryan K, 03 Dec 2020
I think the moving and assisting training is better to do in person because its more of a practical task and isn't something you can learn properly on a zoom call. But the trainer was good and learnt me a lot for my job role, but i understand why its on zoom because of the current circumstances we are under at the moment.
Anna L, 03 Dec 2020
Patrizia Marrone provided a clear and full details explanation of the topics covered. Really satisfied with the training received and this will help me surely in doing my job in a more efficient way.
Joshua H, 03 Dec 2020
The pace of the training was quite slow and I didn't feel like she was adequately knowledgeable to train the medication side of the course as she was unable to answer many common questions on cpr and dislodging severe obstructions in the airways, especially to do with people with medical conditions like cerebral palsy or osteoporosis.Response : Hi Joshua. Thank you for your feedback, I appreciate your comments. Can I clarify with you were you dissatisfied with the medication part of the course or the basic life support? My aim is to improve the quality of training courses that we offer and I want to try to understand how to improve the content. Thank you for taking the time to give us feedback.
Jamie F, 03 Dec 2020
An online zoom course doesn't really replace an in-person manual handling course. The trainer did their best, but it's just not the same as being shown in-person.Response : Thank you for your feedback Jamie, I agree the zoom session are not the same as face to face training. The situation currently means we are safer to do zoom sessions in preference to face to face to prevent the spread of infection. Hopefully we can return to regular sessions very soon.
elle m, 03 Dec 2020
videos not reflective of everyday situations eg. rooms, amount of space you have got to manoeuvre residents.Response : Thank you for your feedback Elle, I agree with you the training videos are not filmed in a customer room, but in a training room. The current situation means we are not able to do face to face training right now, but hopefully it won’t be long before we can return to them
Lisa B, 03 Dec 2020
I don't think manual handling training should be done remotely, sending links to the videos and the material shown on screen share would have taught the same amount. Ultimately training at your place of work is what is actually going to teach you the rest. The sooner this training can be done face to face the better.Response : Thank you for your feedback Lisa. We take all feedback seriously I do take your point about the face to face training being the better option, but unfortunately we have to make reasonable adjustments fir safety at the moment. Hopefully it won’t be much longer before we can get back to regular training sessions.
Leanne L, 02 Dec 2020
Being new to care I found the course very informative and enjoyable,