Supportive Solutions Reviews

Good mixture of content presentation and group interaction. Group was supportive and safe to discuss issues relating to conflict.

The course is very refreshing, informative and engaging.

Good to get a refresher and spend time as a team chatting and planning. Patrizia is knowledgeable and lively to work with

Pros and Cons of virtual training delivery especially for the Fire Service personnel like myself who are more visual and practically minded. If I had to pick, in person would be better in particular when it comes to the break out rooms and delegation of tasks. Rita was brilliant. Personally like her manner and direct feedback which she offered throughout the course and went above to get replies / comments back to everyone that submitted them. Her experience shone through and helped me understand the role we're undertaking as potential H&S advisors. The course materials were v. good and PowerPoints clear, however would be beneficial to have these sent as well so didn't need to screen shot the slides I wanted to keep for notes. The delegation of rooms and tasks could be better, but an issue of Teams / virtual delivery. I think I would have preferred doing all the NG1 work first, then spending a day or 2 solely on NG2 as opposed to mixing them in the 2nd week. Would've given more clarity and an easier flow when trying to get to grips with all the past papers. Very heavy on past papers which I liked as great way to learn and revise. However, week day home work is expected but weekend homework got left due to all the stressor reasons indicated in the course... work life balance, family time etc. Think there's an area that we need to appreciate if we're at home doing virtual learners will be doing 'home' responsibilities, kids etc and submitting home work before 7pm is challenging as that's peak household time. Another case for being in person over Virtual. I knew this would be a challenge and thrived in it. Looking forward to the exam and applying the knowledge learnt.

Course good. Thought the training was geared towards an ideal world. Not a lot on what could happen with dementia residents. Trainer very good between fun and serious.

Well knowledged instructor

Matched well to needs of group

Good lecture kind and joyfull

great course and good tips how to improve

All very good, Pauline brings it across well Good insight to see other depts, to try and imagine you are in their shoes, especially customer facing