TSW Training Reviews

The course was excellent, very well delivered by Lynne. All sessions were interactive, and my favourite part was that there was a range of managers/directors from across the business. Some of the literature was outdated but it didn't matter to much as Lynne corrected as course was being undertaken.

The tutor was very informative and could relate to real life situations. Very very helpful towards understanding the content.

The training was highly informative and provided valuable strategies for handling different customer service scenarios. The real-world examples and discussion points helped reinforce best practices for managing difficult customer interactions, improving engagement, and balancing policy with customer satisfaction. The interactive approach made the session engaging and practical.

Really enjoyed the session. Expertly presented by Ian with great examples. Delivered to a perfect pace.

Encouraged participation from everyone which enabled sharing of experiences.

Lynn was very professional and had a good knowledge of all aspects covered within the training.

Lynne was brilliant and made the course engaging and relevant

Interesting and informative

I found that Rachel helped our learning by using some examples that may not have been provided in the slides.

A very good course and the course book is excellent too. Definitely a worthwhile course and is very applicable to my role and organisation.