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It was informative and stimulating; the balance between break rooms and group sessions was good. I knew some of the theory, but old and new models were useful as it got me thinking of practical service design projects I have in my job.
Steve is a really knowledgeable and engaging. I can see the value of the information that I am learning and how I can apply it.
Excellent trainer delivering today’s session
Enjoyed the content, networking with others and finding out about myself.
Very informative - all of the information delivered to complete the learning and prepare us for CMI