I enjoyed the training session. There was a good mix of theory & interaction which was delivered by a very knowledgeable individual who was able to supply examples to the groups different work areas. Whilst my department doesn't experience behaviours of concern very often I now feel better prepared to be able to use descalation techniques & may also be able to use it with managing a large team of staff

Response : It’s great to hear you enjoyed the session and found the balance of theory and interaction useful. We’re really pleased the training feels relevant to your role and that you feel more equipped to manage situations, both in practice and within your team.

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[ Inappropriate review ]

Jlin L, 01 Apr 2026

Overall I think the session was quite long and would have appreciated the chance to stand up and participate. However the content was really in depth applying studies I wouldn’t have thought to consider. I think Ben did a great job getting everyone to participate and engage within the session.

Response : Thank you for your feedback. We’re really pleased you found the content in-depth and engaging, and that Ben encouraged good participation throughout. We appreciate your comments about the length of the session — the course duration is set in line with RRN Standards, but we’ll continue to look at ways to keep sessions as engaging and varied as possible.

Helpful review? Yes No

[ Inappropriate review ]