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Very engaging, definitely the best training I've been to so far.
Very relevant to services we are supporting in and it was great to tailor scenarios to ones we are more likely to come across too
All questions were answered. Andy is knowledgeable in what he is training.
Engaging throughout and thorough knowledge of the subjects.
I enjoyed the course and have the tools I need should I need to use them.
Enjoyable way of teaching.Non judgemental approach.Due o being on previous course some of the techniques came easy than others but Ben was helpful and answered my questions in a clear way that I could understand.