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Excellent course. I learnt so much in such a short time. Broken down into manageable chunks that made it easy to learn all the different aspects of the course.
It was a really fabulous training event which I and also the team thoroughly enjoyed.
Very good trainers explain everything very well! And if you are struggling with anything will give you advice and guidance very enjoyable! Thank you Michael
The course is probably idea for anyone that has never done any kind of de-escalation training in the past. However, it is too basic for anyone that has or has experience in the area. The course also requires more time, it would be better suited to at lease two more hours.