Showing 1,991–2,000 of 25,031 reviews
-engaging content that was useful for working in the nhs -gave me more tools to deescalate conflict and different approaches i can try with more challenging patients -recognising my own biases
Very appropriate to my work It affirmed certain things I was doing to make myself approachable and to gain rapport. Also helped me with new techniques to behaviours of concern and I will use the distraction and divert techniques a lot
The course itself was very interesting and useful to everyone working in healthcare, however it was made enjoyable by the trainer Ben. He was engaging, positive, related the learning to our experiences and made me feel genuinely appreciated and listened to. He facilitated a great session and I hope to take forward many of the principles and theories he has taught me today. Thank you Ben!
Response: Thank you, Ellie. We appreciate your feedback and are pleased to hear the course felt relevant to your role, and that Ben’s delivery supported an engaging and positive learning environment throughout the session.
Ben was lovely and very insightful, has given me a lot to think about and take away from the course. I found the part about our baselines and triggers/cues really relevant to both work and everyday life and has given me a lot to work with.
Relevant to role.reiterated the importance of my personal contribution to patient care and patient worth
It was good we learnt new things we did not know
Fantastic ways to safely use deflection and redirection with a service user
Response: Thank you, Tracy. We appreciate your feedback and are pleased to hear the session supported your understanding of safe distraction and diversion strategies.