The National Centre for Suicide Prevention Education & Training UK CIC Reviews

A really good and formative training experience which I feel has helped me prepare for any future challenges.

Very interesting course, lots to think about about in terms of the need for more prevention work.

Good course content. Sherry was knowledgeable and informative.

it was really helpful to identify silent signals and how to approach with a person who is thinking about taking their own life

Madhuri is amazing. Thank you.

It has been a very useful course, not just for our sector but to apply in our personal lives.

Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.

I think mental health until recently has always been a taboo subject as is suicide, so I am all for championing support an do my bit to save a life. Very thankful for the training and place provided, thank you

Very good course, Sarah was informative and the information was engaging

Important course to increase awareness and how to support colleagues