Level 1 Award in Customer Service reviews

4.9 (261 reviews)
AI summary of reviews

Supportive, knowledgeable trainers are the course’s clearest strength: they explain customer service clearly, adapt to individual learning needs and welcome questions. Sessions are interactive and enjoyable, using discussions, group activities and varied teaching methods to make the content easy to understand. Reviewers value the well-paced structure, useful materials and practical examples, reporting stronger confidence, refreshed skills and knowledge they can apply at work and in future job searches.

Supportive trainersInteractive sessionsPractical learning

Generated from recent reviews; may not reflect every review

Showing 101–110 of 265 reviews

Sort by

Good

Greater Manchester
Angelo F · 12 Jan 2024
1 person found this review helpful. Did you?YesNo
Report review

Great course done by Alan and Trevor. They imparted the information with great knowledge and skill.

Greater Manchester
Andrew M · 12 Jan 2024
Helpful review?YesNo
Report review

PDU course is excellent as this gets you to look at your strengths and weaknesses and look at ways these can be improved, developed and adapted. This course really gets you thinking about yourself and how you are approaching tasks and situations. Excellent course would recommend highly to others to look into.

Greater Manchester
Waffa H · 01 Dec 2023
Helpful review?YesNo
Report review

Great course deserves a Christmas bonus

North West
Balraj S · 23 Nov 2023
Helpful review?YesNo
Report review

Course was easily understood and delivered clearly. Tutor and classmates are all nice and friendly.

North West
Charlie S · 23 Nov 2023
Helpful review?YesNo
Report review

Overall the course has been very well developed and presented by Stuart and I have learned more about Customer service because of this course.

North West
Adam R · 23 Nov 2023
Helpful review?YesNo
Report review

Trainer was great and helped us all as a group and spoke to us individually to make sure we were all understanding the material.

North West
Liam S · 23 Nov 2023
Helpful review?YesNo
Report review

I enjoyed this course very well and the people in it made it go very well and smoothly. Stuart is a great teacher and i feel confident with the way i’ll be leaving this course. I really appreciated his attention to every member of the course and the feedback he has provided. p.s there was no microwave for my cornish pasty 😪

North West
Summer B · 23 Nov 2023
Helpful review?YesNo
Report review

Course was fantastic, learnt a lot, Stuart was very accommodating when it came to my dyslexia and ADHD, offered me all the correct support

North West
Imogen C · 23 Nov 2023
Helpful review?YesNo
Report review

Stuart (tutor) is a well educated man with lots of subject knowledge and experience. His teaching styles all include kinaesthetic, auditory and visual which suits every individuals learning needs and supports them in their development. We’re very thankful to have been in his presence and confident that I have gained knowledge from this course and can implement it in the workplace effectively. Thank you Stuart ! and he brings in biscuits :)

North West
Quyen S · 23 Nov 2023
Helpful review?YesNo
Report review