Managing Challenging Conversations Reviews

I really enjoyed the course and found it very useful. I thought the trainer was good at engaging different characters in the room.

I think the course raised interesting questions and has provoked a different way of thinking about challenging questions, in particular attention to language being used, e.g. no nouns/emotive works or using BUT!

Great use of models / theoretical framework to enable understanding

Laura was excellent and the course content was really useful and interesting. I was left with lots to think about

Informative and well delivered course.

Practical points but very insightful

Very informative course.