Managing Challenging Conversations Reviews

Great insight and really enjoyable course. Lots of ideas for future.

Claire was brilliant, engaged the whole team and relevance was spot on.

I found Mike easy to listen to and the content interesting and very useful. I prefer courses like this one where we spend time looking at what we will take away to improve, rather than ones with lots of content but no direct relevance. The length of time (3 hours) was just right.

I really enjoyed the course and found it very useful. I thought the trainer was good at engaging different characters in the room.

I think the course raised interesting questions and has provoked a different way of thinking about challenging questions, in particular attention to language being used, e.g. no nouns/emotive works or using BUT!

Great use of models / theoretical framework to enable understanding

Laura was excellent and the course content was really useful and interesting. I was left with lots to think about

Informative and well delivered course.

Practical points but very insightful

Very informative course.