Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.
What you will learn
Be fully prepared to set the right tone
Confidently prepare and check evidence
Ask for an explanation – listen and note responses
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