About this course
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.
What you will learn
- Be fully prepared to set the right tone
- Confidently prepare and check evidence
- Ask for an explanation – listen and note responses
- Agree a way forward
- Monitor and check on progress
Recent reviews
The time flew by. I think it helped that we were a small group so we got to know each other in the breakout activities. A good balance of listening and doing and having the role play at the end was so helpful.
I've been with Sam in some other course and she's a fabulous presenter. She keeps the attention up and listens to everyone. I found the course really interesting and I learned something today, not just the "typical" do this, do that theories that are not applicable in real life/work situations.
Good structure and coverage of important aspects on the topic. Engaging