Understanding and Using De-escalation skills Reviews

Excellent course, really interactive and I have learned a number of new skills and knowledge.

Amazing course lots of information and experiences shared, trainer was very knowledgeable.

Kirstie was a great trainer, engaging and down to earth, a chatty few hours spent learning and sharing experiences. really enjoyed it. only scored 2 stars on new skills/ knowledge because i have worked in roles where i have used PBS a lot.