Understanding and Using De-escalation skills Reviews

Good refresher and great trainer

very good training session, lots of interaction. Rachael was brilliant as always, she is very knowledgeable and knows how to extract the information she seeks very well. She is positive, gives talking time, runs on time and gets through every objective

Trainer very informative and good knowledge included and encouraged everyone on the course to speak and share experiences .

Great Trainer Rachael

Kirsty was excellent! I really appreciated her energy and enthusiasm, and the way that she responded to everybody's contributions made us all feel really involved.

Another great training session by Kirstie

Very useful, it would be accessible from parents/public and working in with Mental health workers.

Get a booster for wifi but brilliant course around the technical issues!

It has made me think a lot and there will be some great things to try and do within my work setting

It was a really fabulous training event which I and also the team thoroughly enjoyed.