Showing 31–40 of 1,279 reviews (4 star)
Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.
A very informative and useful course. Thank you
Great course with excellent workbook that is a real take away and prompter for later in career.
I think the course is well structured and it encouraged me to take a more disciplined and thorough approach to supporting someone in crisis.
Informative- more phrases or examples of phrases that can be used
The course was set at a decent pace with no overload of information. Darren is clear, calm and consistent in his teaching, gives good eye contact and perfectly models active listening.
This was an eye opener and confidence builder.
I have enjoyed the course and think there has been good group participation. I have made note of some support groups/numbers that I have not heard of before, that i will be able to include in some of my paperwork
In the world as it is today people are really experiencing a lot of fear, anxiety, hopelessness and despair. This training program is very timely. Although I have been involved in active social Ministry for many years I would not have had the necessary skills to help someone contemplating suicide before today. I feel much more confident now.
Excellent Straight to point Good presentation