Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 161–170 of 626 reviews
Best course I’ve done, trainer is fun and well experienced
Very interesting instructor, easy to listen to and interact with.
Mike Evan’s was a great teacher and I really learnt a lot from his course, I definitely recommend this course to everyone.