Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 141–150 of 626 reviews
Really enjoyed and found this course very informative Mike was an excellent trainer who was very knowledgeable and humorous in his presentation of the course
very good trainer very pleasant described everything in detain was a pleasure to learn from
Great trainer who is very approachable, great personality making it an easy day.
Mick taught us great conflict resolution techniques
Mike was a great course leader, kept us all engaged