Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 131–140 of 589 reviews (5 star)
Corse very good great interaction enjoyed corse and learnt lots new stuff to help my role with STW
Very interesting course with good explanation of how to diffuse conflicts at work and everyday life
very good trainer very pleasant described everything in detain was a pleasure to learn from
Great trainer who is very approachable, great personality making it an easy day.
Mick taught us great conflict resolution techniques