Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,421–3,430 of 4,605 reviews
Enjoyable as always Trainer very knowledgeable & made day fun & relevant
Kirsty was a Lovely friendly professional trainer, had a great session very informative and knowledgeable, look forward to next training session 😀
Very good training helped me refresh my pbs skills
Brilliant refresher from Kirsty, very upbeat and engaging.