Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 3,071–3,080 of 4,384 reviews (5 star)
Trainer was very knowledgeable and made the course fun for everyone ensuring professionalism at all times.
Gemma led the course very well .. lots of knowledge and kept the course fun wouldn’t no she hasn’t been in the job long
Very good interaction from Fiona, very useful refresher.