Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Showing 2,931–2,940 of 4,384 reviews (5 star)
Very informative and the trainer was very thorough in practical
The trainer supported me when I felt abit overwhelmed with the course. She was helpful and gave me a few minute break to go outside for abit.
Good refresher with clear instruction from both trainers.
Useful content which was very well delivered. Lots of practical ideas and suggestions during the theory section.