Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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John was very good explained in good details and made the training very enjoyable Siobhan
Excellent day on refresher Jon was perfect and patient topmarks tohim
Excellent learnt a lot and made it very fun and comfortable thank u
Fantastic course, very informative and interesting. Great trainer
Response: Thanks for the lovely feedback Amanda, we're glad you enjoyed the course.
Very good course that has brought me back up to speed.