Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
Generated from recent reviews; may not reflect every review
Showing 2,391–2,400 of 4,677 reviews
Jonathan was a brilliant trainer , very engaging , made the course fun and the day flew by ! Would highly recommend
Excellent day! All staff should do this. Many thanks.
Really enjoyed the course today ..was made enjoyable Thank you
Good techniques to use if caught in these situations.
Vgood course in general
Response: Hi John. Thank you for taking the time to leave feedback. It's great to hear you enjoyed the course.