Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Clear instructions given by trainer.. Great day
Excellent trainer, very informative, very knowledgeable and helpful.
Brilliant teaching and plenty of humour.
Very informative and excellent trainer Leigh and Jhon delivered the course very well!