Practical, interactive learning is the course’s clearest strength. Attendees value the balance of PBS theory, de-escalation and RPI skills with demonstrations, discussion and ample hands-on practice. Trainers are consistently described as knowledgeable, approachable, patient and clear, using humour and real-life workplace examples while adapting the pace to individual needs. The refresher helps attendees correct techniques, understand behaviour and feel more confident applying safer, person-centred approaches at work.
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Good useful information that was forgotten .l was very greatfull to the both tutors. I really enjoyed the course. Thanks
Very engaging and knowledgeable, nothing more to add
Great refresher course Rachel is very knowledgeable.
A great refresher, with plenty of time to make sure I am happy with the techniques
Excellent! Always a pleasure having training with Charlie, very informative and inspiring.