RRN Level 2: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Reviews

I recently completed a two-day training session with Ben on Positive Behaviour Support (PBS), and it was an incredibly valuable experience. I learned many new techniques and practical strategies on how to effectively support our young people, especially in challenging situations. The training helped me understand the importance of recognising and interpreting early cues before an incident occurs, which can play a major role in preventing escalation. Ben also placed strong emphasis on communication — not just what we say, but how we say it. I’ve gained a deeper appreciation for being mindful and intentional in my communication with young people, ensuring that my approach promotes trust, respect, and positive relationships. Overall, Ben was an excellent trainer. He was knowledgeable, engaging, and made the sessions interactive and enjoyable. I left the training feeling more confident, better equipped, and genuinely inspired to put what I’ve learned into practice. It was both informative and fun, and I’m grateful for the experience.

Good pacing and immediate feedback. Good drill of breakaway that was well paced and done with care

Ben demonstrated exceptional knowledge of the subject and created a supportive environment where participants felt comfortable asking questions. His positive attitude was infectious, making for an engaging and effective training session.

Ben trainer is too good to taught us Brakway techniques. I learnt communication in the positive way is very important when you deal with any situation . Overall the teaching techniques was very good. I can use these learning in my job role .

Great trainer and very engaging and knowledgeable and enthusiastic about the subject. Felt interested in engaging and learning and made the course fun and interesting for all.

Amazing Trainer, informative, compassionate

Both trainers, Lucy and Rebecca have been delivering the information in a user friendly manner, involving us in activities and helping us understand the information.

Very good theory with detailed explanations. Lots of opportunities to discuss and branch off, never felt time pressured.

Really thorough, interactive and engaging. Ben had a none judgemental approach, giving new learners room and confidence to ask questions. Overall great

I recently attended the PBS training led by Shaheed and it was an excellent experience. The trainer was extremely knowledgeable, engaging, and professional throughout the session. He explained complex concepts in a clear and practical way, using real-life examples that made the material easy to understand and apply. The sessions were interactive and well-paced, keeping everyone involved and motivated. What stood out most was shaheeds ability to create a positive and supportive learning environment. He encouraged participation, welcomed questions, and ensured everyone felt confident about implementing PBS strategies in their own settings.