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RRN Level 2: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Reviews

Showing 5 star reviews : View all 4794 reviews

Suad M, 05 Jan 2026

This has been the most engaging training I have done in a while. Ben is very enthusiastic and it creates a calm and fun approach to his teaching technique. Honestly, changed my perspectives on how I’ve deal with situations not only at work but even at home. Many thanks brilliant and fun
Response : Hi Suad. Thank you for your feedback. I’m glad to hear that you found the training engaging and that Ben’s approach supported a calm and positive learning environment. It’s also good to hear that the session encouraged reflection on how situations are approached. We hope that attending the course will further support you in your role.

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Reshma R, 05 Jan 2026

PBS Level 2 is really healpful and Ben carried out the session very entertained. He clarified our doubt and it was very clearful. The skills is very useful and i can do in my job.

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Vanita D, 05 Jan 2026

It helps me more to understand and to apply in work area . Need to get this every year so that we can have updated and really very good

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Sarah S, 19 Dec 2025

Alan smashed the course, I’ve really enjoyed myself. Lovely trainer
Response : Hi Sarah. Thank you for your feedback. I’m glad to hear that you enjoyed the course and found Alan’s delivery engaging. Your comments are appreciated.

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Carolyn D, 19 Dec 2025

Very interesting Alan is very informative, he definitely knows his stuff. THANK YOU 😊

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Anu A, 19 Dec 2025

Really good to have a class with Ben today . Learned how to handle the situation by myself . It's really worth

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Leanne H, 19 Dec 2025

This course was fantastic…incredibly engaging and interactive. As Ben said there were many wow moments whereby I was shocked and how simple but effective some things can be to maintain safety. I enjoyed the recap of the level 1 theory and look forward to level 3. I hope to never use these skills but equally hope that the trust maintains our updates as it is clear these skills can be just as important as our usually NHS mandatory training updates. Thank you Ben
Response : Hi Leanne. Thank you for your feedback. I’m glad to hear that you found the course engaging and interactive, and that the recap of the Level 1 theory was useful. It’s also great to hear your interest in progressing to Level 3. Your comments about the importance of maintaining these updates are appreciated.

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Pallavbhai D, 19 Dec 2025

Excellent presentation and human factors learning . Ben is fantastic. Taking care of everyone’s mental and physical wellbeing throughout. The hands on practice and skills demonstration and refinements are excellent and to the point . The most important aspect is repeating of the mantra of not forgetting patient, needs and being human

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Jisha S, 19 Dec 2025

Training was absolutely amazing and informative.I was able to develop confidence in providing positive behaviour support for the patients and feel I can confidently work in the ward when I came through situations which I dealt with challenging behaviours.

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Adedolapo A, 19 Dec 2025

The course was enlightening and the instructor Ben was great teacher and knowledgeable I learnt a lot of new skills both physically and mentally that has improved my knowledge and capabilities

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