It was a really good course with very knowledgeable trainers. Both trainers made the learning fun and worked really well as a team. It is refreshing to have trainers who have both knowledge and experience of our customers and can relate to your work environment. I'd say this was the best course I've been on with skills I can implement. I feel if I have further questions or need further support, I can always ask both Kelly and Craig

Response : Hi Emma. Thank you for your feedback. We are delighted to hear you found the course very good and that the trainers’ knowledge and experience made the learning both fun and relevant. It is wonderful to know you feel confident applying the skills learned and that you feel supported by Kelly and Craig for any future questions.

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Claire M, 02 Sep 2025

Scott is fantastic. He is knowledgable and happy to discuss anything people aren’t sure of. Physical skills are well-paced and detailed. I felt confident after the training. Slide show seemed a bit dated and maybe could do with some more current info.

Response : Thanks so much for the feedback. It’s great to hear how confident you felt after the training and how positively you experienced Scott’s delivery. He’s consistently praised for his knowledge, pacing, and openness to discussion, and it’s clear that came through in your session. You’re absolutely right about the slideshow. We’ve been waiting for the delayed release of Version 2 of the RRN standards before updating the materials, but that process is now underway. While some of the statistics may feel a little dated, they shouldn’t detract from the core message and quality of the course itself. Your comments are really helpful in keeping us sharp and we appreciate you taking the time to share them.

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Sian C, 02 Sep 2025

I felt that Scott delivered an amazing training session. I had the training almost 4 years ago with a Sherwood Trainer and it has surprised me how much I have retained from then. Scott has a brilliant attitude towards training and also discussions about the training and similar scinarios which have happened in general life and not in a work place. The only critisism is the slide show not being up to date and accurate.

Response : Thanks so much for the thoughtful feedback. It’s great to hear how much you retained from your previous training and how positively you experienced Scott’s session. His ability to connect the material to real-life scenarios clearly made a strong impact. Regarding the slideshow, you're absolutely right to flag that. The materials are currently being updated to ensure they reflect the most accurate and up-to-date guidance. We really appreciate your patience and your eye for detail—it helps us keep improving.

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Jane K, 02 Sep 2025

Excellent delivery from Ben. Always engaging and knowledgable. Made the session fun but also kept it relatable and informative. Overall great course for any frontline staff member.

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