RRN Level 2: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) reviews

5.0 (5,678 reviews)
AI summary of reviews

Practical breakaway and self-protection practice is the course’s distinctive strength, with attendees valuing repeated demonstrations, supportive feedback and opportunities to build confidence safely. They describe knowledgeable, approachable trainers who use humour, real-life examples and clear explanations to make positive behaviour support, de-escalation and least-restrictive approaches accessible. The well-structured, interactive sessions are easy to follow and provide skills they can apply at work and in daily life.

Practical sessionsEngaging trainersWorkplace relevance

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Good interaction. Excellent knowledge and good that he has experience in the different situations. Thank you

Fiona T · 12 Mar 2026
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Response: Thank you, Fiona. We appreciate your feedback and are pleased to hear the session included good interaction and that the trainer’s experience supported your learning.

Loved the interactive afternoon - that was the best training I’ve attended in the last year. Cheers ben for making it engaging and including everyone, even the shy people. Should be rolled out to more staff !

Alice T · 10 Mar 2026
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Training was excellent, I was quite nervous at the beginning due to previous experiences with patients. Ben was an amazing teacher, took everything and everyone in his stride and was responsive and encouraging even when getting it wrong. Would recommend the course to others.

Victoria J · 10 Mar 2026
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Response: Thank you, Victoria. We appreciate your feedback and are pleased to hear the training supported your confidence and provided a positive learning environment. It’s great to know Ben’s approach helped you feel supported throughout the session, and we appreciate your recommendation.

Very informative and interesting.

Wendy W · 10 Mar 2026
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Ben was very interactive and kept my attention the full time. The related stories helped to put the course into mind of real life situations. I liked how it was half theory and half physical, breaks up the day more. For future I would recommend more patient stories maybe?

Carys M · 10 Mar 2026
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I enjoyed the day. I was actually nervous coming into this session due to the physical restraints however I now feel confident and Ben made you feel comfortable and showed you multiple times how to practice each skill, if you struggled he would helped you practice again. It found it also useful to go over what was taught on level 1. Thank you!

Chloe H · 10 Mar 2026
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Response: Thank you, Chloe. We appreciate your feedback and are pleased to hear the session helped build your confidence and provided a supportive environment to practice the skills. It’s also great to know revisiting the Level 1 content was helpful.

Lots of really good evidence based techniques and information learnt and practiced. Makes you think about your own practice at work and at home. Thought Ben was engaging and passionate and a great trainer.

Michelle B · 10 Mar 2026
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Great delivery of information. Attention from everyone clearly present. Demonstration of breakaway techniques completed in a safe manner, ensuring everyone understood, taking time out to reassure people.

David W · 10 Mar 2026
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Part 2 was much better than part 1 as it was split up into morning of theory and afternoon of practical so went really quick! Only thing I would say to improve is to offer examples of our real life patient scenarios such as NG placement for feeding de-escalation. For example, asking “what’s wrong” wouldn’t help with this as we would know what has escalated them. I would appreciate some further guidance on verbal deescalation

Niamh B · 10 Mar 2026
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Made me feel safe knowing techniques not only on the wards but in person. Explained it well and made the course enjoyable. Thank you both!

Leasha J · 06 Mar 2026
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