Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) reviews

4.9 (3,956 reviews)
AI summary of reviews

Attendees particularly value the trainers’ knowledgeable, approachable delivery, which uses lived experience, humour and relatable case studies to make Positive Behaviour Support memorable. Interactive discussions, group work and the clear exploration of behaviour as communication, cues, triggers and de-escalation help attendees reflect on their practice. They leave with practical strategies, a useful workbook and greater confidence to apply person-centred approaches at work and in everyday life.

Engaging trainersPractical strategiesInteractive learning

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Really interactive and fluid Lots of nice anecdotes and links to how the principles are relevant to our interactions with patients

Louis H · 23 Apr 2026
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Excellent course well run has given me a lot to think about in my day to day practice

rachel l · 23 Apr 2026
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Excellent energy from speaker, good breath of experience of real world not just theory. Encourages participation and accessible with his explanations.

Rebecca H · 23 Apr 2026
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Enjoyed how interactive the course was. Very easy to relate to patient situations that may occur.

Liz H · 23 Apr 2026
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Ben has been incredibly engaging and the course content has been really interesting and relatable to our roles within the NHS. Although some of the information give has been something I have been aware of it has been good to have those thoughts validated and to be able to share the experience with my colleagues has been rewarding. I’m certainly interested in attending the second day. The use of evidence base and his own experiences has made today a turkey engaging course - which is not always the case!

Helen R · 23 Apr 2026
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Response: Thank you, Helen. We appreciate your feedback and are pleased to hear the session was engaging and relevant to your role, with opportunities to share experiences and build on existing knowledge. It’s great to know you’re interested in attending the next session.

Ben was very engaging with the team. He explained everything clearly with examples. He made the course fun and interactive. The booklet is useful for reference and make additional notes. Would recommend the course.

Charlotte S · 23 Apr 2026
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Brilliant training, very informative and eye opening. Ben was fantastic in his approach to teaching, very engaging throughout and he explained things very clearly. Looking forward to day 2! Would recommend this training to everyone. Thank you.

Maja B · 23 Apr 2026
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The course was delivered brilliantly, made it easy to stay focused and engaged. Everything was explained in a way that way easy to understand and learn.

Lee M · 23 Apr 2026
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Easy to listen, engaging and really helpful tools to use in practice. The details allowed a good depth of understanding.

Anna S · 23 Apr 2026
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Lots of information, techniques and strategies. Helped with understanding behaviours that be challenging. Enjoyed the format of the course with group work and the interactive elements. This was done in a very non threatening way as can be daunting for quiet folks

Wendy B · 23 Apr 2026
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