Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Virtual training it's not ideal or the best but Andy and Rachel has made the training very comfortable and inclusive for everyone Learnt a lot from this training that will help me and my colleagues to provide the best support for our customers Thank you Andy and Rachel

Although this was done via teams due to covid both Andy and Rachael had brilliant skills in keeping the whole group (8 people) engaged throughout using the mediums available to them-workbooks team chat. Knowledgable trainers with a depth of experience to make the subject relatable. Really enjoyed the course.

Brilliant

Not keen on training over Teams, instructor made it very interactive and really enjoyed the session and learnt a lot

enjoyed course. Due to covid it was done on teams so some minor technical issues.

Brilliant course especially considering technology

Really great course, Ben Feetenby was a star. So relaxed

I feel I can work with my customers in a positive and person centered way

I enjoyed the course and found that the length was sufficient. I found the trainer spoke at a good pace and kept us engaged

excellent