Showing 171–180 of 279 reviews (4 star)
Really interesting, a good mix of conversation and learning. Kirstie has an insight into different situations and by being able to explain scenarios has supported me to understand and learn. thank you
Great training from a knowledgeable instructor who used real life examples to make the subject matter interesting. I think it would be good to have had a couple of breaks rather than one as I found it difficult to concentrate after a while as there was a lot of information to take in and assimilate - the second break would have helped with that.
I really enjoyed the training. The trainer was great, very knowledgeable and experienced.
The training was useful for understanding the reasons underpinning customer's behaviour and how best to engage with them.
Really great refresher. 3.5 hour sessions over two days on Teams worked well. Lots of info to get through and trainer made lots of efforts to get people to share and give feedback. Nicely balanced group and great engagement.
very useful - break out rooms were slightly awkward! interacting was so important so I am glad the trainer was very approachable I didn't feel out of place for raising my ideas which is really encouraging for building skills and using in my own service.
very satisfied with the training it was delivered really well by the trainer
-Get to know each customer naturally good practise and to listen enhances we are working within practice as a team to give continuity for vulnerable MH customers. -Learnt some hormones and how effects behaviour will google and learn more. -My preference instead of speaking out prefer hands up so all take turns and write answers gets everyone involved. -Overall good presentation Thank you.
I have done a lot of PBS training so didn't really learn anything new but it was good to have a refresher and the trainer made the learning fun. It is always interesting to listen to real life cases. The trainer is very likeable and clearly knows her subject and is passionate about it, which in turn makes us passionate. I enjoyed it
Course needs more time to achieve the goals. Andy had to rush through a few areas because he was pushed for time. Materials were excellent.