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Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Jade F, 13 Oct 2020

High engagement within the course and found this useful. Reflective practice within the session which changes approach to working with customers. Interesting and enjoyable. The instructor was great.

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Nicola K, 13 Oct 2020

Fun and engaging.

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Nicola K, 13 Oct 2020

Fun and engaging.

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Rachael G, 13 Oct 2020

Brilliant, engaging and informative training.

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Sandra M, 13 Oct 2020

Rachael was amazing, She really made the course very interactive and i was well informed.

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Terry M, 13 Oct 2020

A good course first time online very experienced trainer

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Angela B, 13 Oct 2020

brilliant really enjoyed

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Catherine K, 13 Oct 2020

Very informative and comprehensive around the skills and focus needed to support customers more effectively. Down to earth, real and engaging. Will remember some anecdotes as e.g.s to work from.

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Sophie H, 13 Oct 2020

I did feel it was really long due to only having one 15 min break. I had a headache by the end of both days from staring at a screen.

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Sally T, 09 Oct 2020

I found the course really engaging and Rachael was really good

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