Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Great course and teacher Andy was fantastic and knowledgeable

Andy delivered extremely useful information, very engaging with all course participants and this will be very useful to improve our support and service to our customers.

Andy answered all questions that were asked of him and was very knowledgeable. He gave facts and figures and his own experiences which gave more of a personal touch.

only bad thing about it was not always being able to see the graphs/charts/models that the trainer was reffering to. over all was a great course and I was completely wow'ed by the amount of knowledge the trainer had.

Brilliant delivery by Andy!!

Andy made this trading module enjoyable. He encouraged participation and questions from us. He covered a vast subject efficiently, covering all of the aspects that were the most important to our working practices. I would very much like to do the other parts to this training, as Andy made this section very enjoyable.

Very enthusiastic, knowledgeable and down to earth trainer. Andy engaged with everyone and he's a natural! and his honesty, openess and genuineness shone through! More please!

Really enjoyed the course, learnt so much. Thanks Andy

Andy was a brilliant tutor. He was very attentitive to the group and very interactive. He even acknowledged me by the name I preferred instead of the my "official" first name. He covered the topic in a way which he made sure that everyone understood and even used examples specific to the people within the room and their services. It was the most enjoyable course I've undertaken in my time at HG and I've learned a lot of pivotal information that I hadn't even considered before.

Great course, fantastic knowlegable trainer Adapted all information to make it relevant to the service I work into Really inclusive, ive thoroughly enjoyed this course