Measuring Impact for Service Improvement Reviews

Very interactive course. Occasionally felt like it was directed more for HR staff but on the other hand it can be linked in many ways to clinical work

Very useful and backed up with theorists which was great to have to do further study on

The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.

Laurell was clear and concise and hit the important points. I feel I can use what I learned here to help diffuse a very difdicult situation at work

I really enjoyed today’s course and would be interested to know of any others Laurell holds. She kept me captivated throughout the full session.

Instructive

Good knowledge acquired and delivered in a subtle way that was easy to understand. However the slides and the information were not much detailed you will require to do much research to understand if you want to review it later

Very informative i will be using this info in my pdr. Only coment is Fooooood haha